FAQs
What delivery options are available from Sephora?
Sephora offers free standard UK delivery to customers when they spend over £20 online. Alternatively, standard UK delivery for orders under this amount costs £3.95 and will arrive tracked within 3-5 working days. Next-day delivery costs £4.95 and will aim to be delivered on the next working day if the order is placed before 6 pm. Click and Collect from a location of your choice is free for orders over £20 and £3.95 for orders under this amount, and will be available for collection on the next working day if the order is placed before 6 pm.
Was Sephora previously Feelunique.com?
Yes. Feelunique.com rebranded as Sephora in 2022, as a way to offer Sephora products to UK customers who could not previously shop at Sephora. All of Feelunique’s favourite features have remained, with a few more being added. All of Feelunique’s existing products have been transferred over to the new website, so don’t panic if you’re searching for a Feelunique fan favourite.
Does Sephora accept returns?
Of course. Sephora understands that finding the perfect foundation shade can prove difficult, so happily accepts returns made within 28 days of delivery as long as they are unused and have no signs of use. If you have suffered from an allergic reaction to your product, contact the Sephora customer care team.
Does Sephora offer free returns?
Yes, Sephora offers a free pre-paid returns service on all UK orders.
How can I make a return to Sephora?
To make a return using the Sephora free pre-paid returns service, access the returns portal on their website. Next, enter your order number, postcode and email address into the returns form, stating which item you would like to return and the reason for this. Select the returns method that is most convenient for you and select your chosen drop-off location from the list.
When will I receive my refund from Sephora?
Your returned item may take up to 10 days to be processed by the Sephora warehouse team, and will refund will appear in your account in up to 5 more days, so allow around 15 days for your refund to be processed.
What payment types does Sephora accept?
Sephora accepts payment types made using Visa, Mastercard, Apple Pay, Amazon Pay, Clear Pay, American Express, Solo, Maestro, Delta, Electron, PayPal and Klarna.
Hints & tips
Sephora customers can receive a free beauty gift worth £120 when they spend £120 online. The free gift includes products from brands such as Charlotte Tilbury, Inahsi Naturals, Lord & Berry, Philip Kingsley, Trilogy, Ole Henrikson, Collistar Ativi and Lazartigue Repaird. It’s a great way to get something back when you shop at Sephora, as you will end up with £240 worth of products whilst paying only £120. Whilst this offer does not run throughout the year, Sephora often runs similar offers that will see you receiving free gifts as a way of saying thank you for your service, so keep an eye out for similar offers and deals.
Join the Sephora rewards scheme to get the VIP treatment that you deserve. Simply sign up for a rewards account to start receiving rewards from the money that you spend online. Customers who spend £75 will receive a £5 gift card to go towards their next purchase, as well as receiving a 20% discount on their birthday. Customers can also choose two of their favourite brands to receive a 10% discount whenever they purchase them. To use your rewards, simply copy and paste the discount code into the gift voucher box when you go pay and the discount should be automatically subtracted from your total.
Beauty Box by Sephora allows customers to choose five deluxe samples with a subscription plan that suits them. Build your box by selecting five samples before choosing your subscription plan. Choose between a one-time purchase of £13.95, three months at £13.50 per month, six months at £12.75 per month or twelve months at £11.95 per month. It’s a great way to explore and discover new products without committing to buying them at their full price.
Sephora is proud to offer free UK standard delivery on all orders over £20. This means that customers can stock up on their favourite beauty essentials without being met by any surprising delivery fees when they go to check out. Just add a few more items to your bag to enjoy fast delivery completely free of charge.
Sephora offers a 15% discount for students when they verify their student status using Unidays. Simply log in or sign up for a Uniday account to receive an exclusive student discount code directly into your email inbox. Copy and paste the student discount code into the discount code box and click ‘Apply’. Your 15% discount should automatically be applied to your total.
How to use your Sephora discount code
- Browse our website to find a discount code that suits what you want to buy.
- Open up Sephora on a new tab on your device.
- Browse their website. If anything catches your eye, simply add it to your bag.
- Once you’re happy with the contents of your bag, click ‘Check Out’.
- Copy and paste your discount code into the discount code box and click ‘Apply’.
- Your discount should be automatically applied to your total.
How do we source promo codes and deals?
We have an experienced team of 5 deal experts based in our offices in Cardiff and London, who are dedicated to finding promo codes, deals and sale highlights for Marie Claire vouchers.
Our London team keep in touch with retailers directly to get a heads up on upcoming discount codes as well as negotiate exclusive promo codes that you won’t find anywhere else. Meanwhile, our Cardiff team partners with affiliate networks and research the web to source the latest discount codes, and put them right here on our dedicated retailer pages. The offers we show you are updated at least twice a week.
To top it off, we have a Bath-based team of editors that have a background in saving money on fashion and beauty products. Using their experience and knowledge of the industry, our editors seek to offer additional ways to save at the retailer outside of using a promo code. Our FAQs and money-saving tips about each retailer are fact-checked and updated every three months.
What if my promo code doesn’t work?
We try hard to avoid listing promo codes that don’t work. To do this we:
- Test the promo codes ourselves to make sure they’re valid.
- We don’t list unique codes that only work once.
- We give as much information as we can to avoid any terms and conditions trickery.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk and letting us know. Alternatively, you can head to our contact page.
How do we make money?
It’s simple, we get a small percentage of the money that you spend with a brand or retailer - a commission. When you use deals and promo codes listed here at Marie Claire vouchers, we get a small share of the retailer's profit as thanks for helping them connect with a new customer. And that’s how we make money while you save money.
